At Housingunits, we believe your journey to a refined home should be as seamless and intentional as the pieces you select. Whether you’re drawn to the sleek lines of a Calligaris Furniture armchair, the sculptural elegance of a Bontempi candle holder, or the perfect glow from our All Ceiling Lights collection, we ensure that our service matches the quality of our curation. This policy is crafted for our global community of Adventurous Style-Changers, DIY Professionals, and Value-Conscious Perfectionists who seek both inspiration and assurance.

Global Shipping: Bringing Your Vision Home

We deliver to enthusiasts worldwide (excluding select remote regions in Asia and elsewhere). Our goal is to get your carefully chosen items to you safely and efficiently.

Order Processing

Please allow 1-2 business days for us to process and prepare your order for dispatch.

Shipping Methods & Timelines

Once your order leaves our warehouse, you can expect delivery within the following timeframes:

  • Standard Shipping (DHL / FedEx): A flat fee of £12.95 applies. Delivery is typically within 10-15 business days after dispatch.
  • Free Shipping (EMS): Available on all orders over £50. Delivery is typically within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way, allowing you to follow its journey to your door.

Our Returns & Exchanges Promise

Should an item not align with your vision, our policy is designed with the same care and clarity that defines our collection. We accept returns and exchanges for most items within 15 days of you receiving your order.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Contact our dedicated customer service team at [email protected] within the 15-day window. Please provide your order number and item details.
  2. Prepare Your Item: The product must be in its original, unused, and resalable condition. Repackage it securely with all original packaging, tags, manuals, and accessories. Please include a copy of your packing slip inside the box.
  3. Ship the Item Back: Once authorised, we will provide a returns authorisation number and instructions. You are responsible for the cost of return shipping unless the return is due to our error or a defective item. We strongly recommend using a trackable service and keeping your proof of postage, as we cannot be responsible for items lost in transit.
  4. Inspection & Processing: Upon receipt at our warehouse, our team will inspect the item. Once approved, we will promptly process your refund or dispatch your exchange item.

Refund Timeline & Method

Refunds are issued to the original payment method used for the purchase.

  • For Credit/Debit Card (Visa, MasterCard, JCB) & PayPal payments, refunds are processed immediately upon approval. They typically appear in your account within 5-10 business days, depending on your financial institution.

Please note: Original and return shipping costs are non-refundable, except in cases of error on our part.

Exchange Requests

We are happy to facilitate exchanges for an alternative item of equal or greater value. Price differences will be charged or refunded accordingly. Please follow the standard returns process and clearly state your desired exchange item in your initial communication.

Items That Cannot Be Returned

To ensure the safety, hygiene, and integrity of our curated collection, the following items are non-returnable unless they arrive damaged or defective:

  • Artificial Flowers: Due to their delicate and custom-styled nature.
  • Bathroom Towels & Bathroom Accessories: For hygiene reasons, these are only eligible for return if they are unopened and in their original sealed packaging.
  • Custom or Made-to-Order Items: Any furniture or lighting specified as such at the time of purchase.
  • Any item not in its original condition, damaged, or missing parts.

Contact Us to Initiate a Return or Exchange

To begin, please email our team using the template below to ensure a swift resolution.

Email: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Housingunits Customer Service Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number] Item Name: [e.g., Accent Chair, Calia Italia Bar Stool] Reason for Return/Exchange: [Please specify]
I confirm the item is unused, in its original condition, and includes all original packaging and accessories.

Please advise on the next steps and provide the returns authorisation details.

Kind regards,
[Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Postal Address for Returns (by authorisation only):
Housingunits, Returns Department
69 Lauriston Pl, Edinburgh, EH1H 6EE, United Kingdom

We are here to assist you in refining your space with confidence. Every piece tells a story, and we are committed to ensuring yours is a positive one.

Housingunits · Serving Enthusiasts Worldwide.