At Housingunits, we believe that curating your perfect space is a journey of intention and discovery. Just as you trust our selection of Calligaris Furniture armchairs, Bontempi candle holders, and All Ceiling Lights, we want you to feel equally confident in every purchase. Should an item not align with your vision, our Returns & Exchanges policy is designed with the same care, clarity, and refinement that defines our entire collection.

This policy is crafted for our global community of Adventurous Style-Changers, DIY Professionals, and Value-Conscious Perfectionists. We aim to make the process as seamless as your initial inspiration.

Our Returns & Exchanges Promise

We accept returns and exchanges for most items within 15 days of you receiving your order. The item must be in its original, unused, and resalable condition, with all original packaging, tags, and accessories included.

Step-by-Step Process

1. Initiate Your Request

Please contact our dedicated customer service team within the 15-day window to start the process. Provide your order number and details about the item you wish to return or exchange.

2. Prepare Your Item

  • Ensure the product is in its original, unused condition.
  • Repackage it securely in the original packaging, including all protective materials, manuals, and accessories.
  • Include a copy of your packing slip or order confirmation inside the box.

3. Ship the Item Back

Once we authorise your return, we will provide you with a returns authorisation number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to our error or a defective item.

We recommend using a trackable shipping service and retaining your proof of postage. We cannot be responsible for items lost in transit back to us.

4. Inspection & Processing

Upon receipt at our warehouse, our team will inspect the item. Once approved, we will process your refund or dispatch your exchange item.

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds are processed immediately upon approval and typically appear in your account within 5-10 business days, depending on your financial institution’s processing times.

Please note that shipping costs (both original and return) are non-refundable, except in cases of error on our part.

Items That Cannot Be Returned

To ensure the safety, hygiene, and integrity of our curated collection, the following items are non-returnable unless they arrive damaged or defective:

  • Artificial Flowers: Due to their delicate and custom-styled nature.
  • Bathroom Towels & Bathroom Accessories: For hygiene reasons, these must be unopened and in their original sealed packaging to be eligible for return.
  • Custom or Made-to-Order Items: Any furniture or lighting specified as such at the time of purchase.
  • Items that are not in their original condition, are damaged, or are missing parts.

Exchange Requests

We are happy to facilitate exchanges for an alternative item of equal or greater value. If the new item costs more, you will be charged the difference. If it costs less, you will be refunded the difference. Please follow the standard returns process and clearly state your desired exchange item in your communication.

Contact Us to Initiate a Return or Exchange

To begin, please email our team using the template below to ensure we have all necessary information for a swift resolution.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Housingunits Customer Service Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item Name: [e.g., Accent Chair, Calia Italia Bar Stool] Reason for Return/Exchange: [Please specify] I confirm the item is unused, in its original condition, and includes all original packaging and accessories. Please advise on the next steps and provide the returns authorisation details. Kind regards, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Email: [email protected]

Postal Address for Returns (by authorisation only):
Housingunits, Returns Department
69 Lauriston Pl, Edinburgh, EH1H 6EE, United Kingdom

We are here to assist you in refining your space with confidence.